At Hinkapin Health, protecting your privacy is one of our highest priorities. Whether you are a patient, employer, broker, consultant, physician, or visitor to our website, we are committed to handling your personal information responsibly and in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
1. Information we collect
We may collect information that you voluntarily provide, including:
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Employer information
- Insurance information
- Medical history relevant to coordinating your care
- Payment information
- Information submitted through contact forms or patient portals
We also collect limited technical information such as IP address, browser type, device information, and website usage through cookies and analytics tools.
2. How we use your information
Your information may be used to:
- Coordinate medical and surgical care
- Schedule appointments
- Provide concierge navigation services
- Verify eligibility and benefits
- Communicate with patients, employers, TPAs, physicians, and surgery centers
- Process payments
- Improve our website and services
- Comply with legal and regulatory requirements
We use only the minimum information necessary to perform these functions.
3. Information sharing
Hinkapin Health does not sell your personal information.
Information may be shared only when necessary with:
- Physicians
- Surgery centers
- Hospitals
- Laboratories
- Imaging facilities
- Third-party administrators
- Employers (only as permitted and necessary)
- Business associates performing services on our behalf
- Government agencies when required by law
4. HIPAA
When acting as a healthcare coordinator or when protected health information (PHI) is involved, Hinkapin Health complies with applicable HIPAA privacy and security requirements.
For details on how protected health information is used and disclosed, see our HIPAA Notice of Privacy Practices.
5. Website cookies
Our website uses cookies and analytics tools to:
- Improve website performance
- Understand visitor traffic
- Enhance user experience
You may disable cookies in your browser settings at any time.
6. Data security
We maintain administrative, physical, and technical safeguards designed to protect your information against unauthorized access, disclosure, or misuse.
Although we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.
7. Your rights
Depending on applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Request restrictions on certain disclosures
- Request confidential communications
- Opt out of marketing communications
8. Third-party websites
Our website may contain links to third-party websites. Hinkapin Health is not responsible for the privacy practices or content of those websites.
9. Contact
Questions regarding privacy may be directed to:
3865 Childress Ave, Suite C
Mesquite, TX 75150
Phone: (888) 850-0711
Email: concierge@hinkapinhealth.com