One Navigator. With You From Referral to Recovery.
Hinkapin Health's navigation program is physician-directed and patient-focused, bringing a human connection to what can otherwise be a complicated surgical journey.
Once a referral or request for navigation is received, our team reaches out to the patient as quickly as possible. In the majority of cases, initial contact is made the same day.
And when patients call Hinkapin, they connect with a live member of our navigation team — not just an automated system.
It Starts with Understanding the Patient.
Before coordinating care, we take the time to understand the individual behind the referral.
Our navigation team gathers the necessary information, understands the patient's medical or surgical need and establishes the best way to stay connected throughout the process.
Each patient is then assigned a primary navigator, supported by the broader Hinkapin team.
One Point of Contact. Many Moving Parts.
The primary navigator stays involved throughout the patient's journey, helping coordinate:
Continuity Matters.
Surgical care can involve physicians, facilities, testing, scheduling, benefit partners and multiple points of communication.
The navigator helps connect those pieces so the patient knows what is happening next, who to contact and where to turn with questions.
From Referral to Recovery, One Navigator Helps Keep the Journey Connected.
Your primary navigator stays with you at every step, coordinating the moving parts so you don't have to.
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