FAQS

We support procedures across multiple specialties including gastroenterology, orthopedics, spine, pain management, general surgery, gynecology, urology, ENT, ophthalmology, podiatry, colorectal, and cardiovascular care.

Many procedures on our website list “starting from” prices. Final pricing is confirmed after clinical review.

It reflects pricing for common, straightforward cases. The final price may vary depending on complexity, pathology, implants, comorbidities, or whether an overnight stay is required.

Yes. Colonoscopy bundles are a core offering and part of how Hinkapin Health was originally launched.

Patients receive expert support from inquiry through procedure completion, with transparent pricing and coordinated care.

Concierge support helps with scheduling, care coordination, facility logistics, and communication between providers so patients are not left navigating the system alone.

Yes. If you have symptoms, a diagnosis, or a recommendation, our team can help guide next steps and appropriate options.

Bundled pricing combines common components of a procedure into a single, predictable price to reduce surprise bills.

Depending on the procedure, bundles often include the facility, physician, anesthesia, and sometimes pathology.

Transportation, pre-op imaging, labs, post-operative medications, complication management, and unrelated specialist consultations are usually not included.

Yes. Pricing may change if clinical findings or procedural needs differ from the original assumptions.

We accept cash, credit and debit cards, money orders, and CareCredit.

Yes. A 3.5% processing fee applies to card payments for self-pay patients.

No. Cash pricing is not available if insurance or Medicare is used.

No. Processing fees are non-refundable.

Most bundled pricing requires payment prior to the procedure.

Hinkapin Health is not an insurance provider, and bundled pricing typically applies only to self-pay arrangements.

Some patients may attempt reimbursement, but bundled cash pricing generally does not apply if an insurance claim is filed.

In most cases, self-pay bundled payments do not count toward insurance deductibles.

No. Processing fees are non-refundable.

Most bundled pricing requires payment prior to the procedure.

You can request a call through the website or contact us directly at concierge@hinkapinhealth.com or (888) 850-0711.

Scheduling depends on procedure type, provider availability, and completion of medical intake, but our concierge team works to streamline the process.

Commonly required records include prior imaging, clinic notes, medication lists, and any previous operative reports.

Care is delivered by experienced physicians and facilities coordinated through Hinkapin Health.

Many procedures are safely performed in outpatient or ambulatory settings when clinically appropriate. Patient safety and proper setting selection are always prioritized.

Management of complications is typically not included in the bundle and may involve additional costs.

Yes. Hinkapin Health partners with self-funded employers, TPAs, and DPC practices to offer bundled procedures and navigation services.

Bundled pricing reduces cost variability, improves member experience, and simplifies claims exposure for self-funded plans.

Yes. Programs can be tailored based on geography, procedures, and employer needs.

Yes. Spanish language support is available upon request.

Yes. Medical and personal information is shared only as necessary for care coordination, in accordance with privacy standards.

Email concierge@hinkapinhealth.com or call (888) 850-0711.

Call 911 for any medical emergency.