Your Care Journey
One Navigator. With You Every Step of the Way.
When surgery is recommended, there can be a lot to manage - appointments, medical records, consultations, scheduling, costs and preparation.
Hinkapin Health helps bring it all together so you can focus less on navigating the system and more on getting the care you need.
FROM REFERRAL TO RECOVERY
REFERRAL & INTAKE
We start by understanding your condition, gathering relevant medical records and imaging, and reviewing what has already been recommended.
Your dedicated navigator becomes your primary point of contact throughout the journey.
UNDERSTANDING YOUR OPTIONS
Before moving forward, we help you better understand the recommended treatment and your available options.
When appropriate, we can help coordinate a specialist consultation or independent second opinion.
The goal is not simply to schedule surgery. It is to help you make an informed decision about your care.
PREPARING YOU FOR SURGERY
A successful surgical journey begins well before the procedure.
We help coordinate appropriate preoperative evaluation and identify health factors that may need attention before surgery working with your physicians and surgical team to help you be better prepared.
FINDING THE RIGHT PHYSICIAN & FACILITY
We help coordinate care with qualified physicians and appropriate facilities based on your procedure, medical needs, quality considerations and location.
For some patients, an ambulatory surgery center may be appropriate. Others may need hospital-based care.
Your clinical needs and safety come first.
CLEAR PRICING & SCHEDULING
Once your surgical plan is established, we help coordinate scheduling and, when applicable, provide a transparent bundled price before the procedure.
Your navigator helps coordinate with the physician, facility, anesthesia team and relevant benefit partners — so you don't have to manage every detail on your own.
GETTING READY FOR SURGERY
As surgery approaches, your navigator helps you understand what to expect and what needs to be completed beforehand.
This may include preoperative testing, medication instructions, arrival details, transportation and caregiver planning, and other surgery-day requirements.
You'll know what needs to happen and who to contact when you have questions.
RECOVERY & FOLLOW-UP
Our support doesn't end after surgery.
We help coordinate appropriate follow-up care and recovery needs, which may include physician visits, therapy, home services or equipment.
Your navigator stays connected as you move through recovery.